The use of smart tech by social service agencies and other nonprofits exploded during the pandemic. Food banks deployed robots to pack meals; homeless services agencies used chatbots to give legal and mental health advice; and fundraising departments turned to AI-powered software to identify potential donors. While smart tech helped scores of nonprofits pivot to remote, digital delivery of programs and services at the start of the pandemic, it may also enable them to turn the page on an era of frantic busyness and scarcity mindsets to one in which nonprofit organizations have the time to think and plan—and even dream. | 
